ReachUC - How to check Voicemail

The Visual Voicemail (VVM) feature for the ReachUC Mobility app lets the user manage and listen to the voicemail messages thru the app’s interface instead of having to use the voicemail audio prompts.

If the Visual Voicemail feature is not shown, try dialing 5001 using your keypad to review your voicemails. 

Navigating to the Visual Voicemail

Accessing the VVM tab can be done thru the PBX pane.

The VVM tab will show the list of all received voicemail messages.

Voicemail Folders

The voicemails can be seen in specific folders or locations. You can change the view to another folder/location by clicking on the current folder name and then selecting which folder to view.

The three (3) folder options are:

• New – This contains the unopened voicemails for the user as well.
• Saved – This contains the voicemails that have been saved by the user.
• Trash – This contains the voicemails that have been deleted by the user. Note: The Trash folder is cleared daily.

Voicemail Details

You can view the details of a voicemail by clicking on the arrow to the right of the voicemail entry.

Voicemail Operations

Audio Playback

To listen to the voicemail click on the Play button located at the left side of the voicemail entry. While the audio is playing the icon will change to a Stop button which can be clicked to stop the playback at any time.

Download Voicemail

You can download the voicemail audio by viewing the details and pressing the Download button located below the details shown. Note: This feature is only available for Android devices.

Save Voicemail

You can save the voicemail by pressing the Save button. This will transfer the voicemail into the Saved folder. See the Voicemail Folders section above to learn how to navigate to the Saved folder.

Delete Voicemail

You can delete a voicemail entry by opening the details of the voicemail and clicking on the Trash button found below the voicemail details.

Please contact us at 1877-771-RING if you require additional support.