CCaas - List of Standard Reports

• Choose an Article
• 
  
  • Abandoned Calls
  • Account Code Summary
  • Account Code Summary by Agent
  • Agent Call and Chat Performance Summary
  • Agent Call Summary
  • Agent Call Summary by Skill
  • Agent Call Volume
  • Agent Calls
  • Agent Chat Summary
  • Agent Feature Trace
  • Agent Reason Code Trace
  • Audit Events
  • Call Details
  • Call Performance
  • Call Volume
  • Callback Calls
  • Calls by Account Code
  • Calls by Caller ID
  • Chat Volume
  • External Number Summary
  • Missed Call Summary
  • Skill Call Summary
  • Skill Call Volume
  • Skill Callback Summary
  • Skill Chat Summary
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