POLYCOM CCX 350 - How to Transfer a Call

CALL TRANSFER When transferring a call to another party, there is an option to talk to the party before the transfer completes (consultative) or can be a blind transfer (without talking to the other party). To perform a consultative transfer: 1. From Lines or Calls view, press Transfer. The active call is held. 2. From the Dialer, press Consultative and place a call to the party to transfer the call to. 3. Connect and talk with the person, and then press Transfer. To cancel the transfer before the call connects, press Cancel. To perform a blind transfer: 1. From Lines or Calls view, press Transfer. The active call is held. 2. From the Dialer, press Blind, and place a call to the party want to transfer the call to. If you don’t see Blind, press More, and then Blind. The call automatically transfers to the party you specified. 

PLACING CONFERENCE CALLS To establish a conference call: Call the first person. From Lines or Calls view, press More > Confrnc. The active call is held. Using the Dialer, call the second person. When the second person answers, press More > Confrnc or press Join to join everyone in a conference. To hold a conference call: From Lines or Calls View, press Hold. If in Calls view, be sure to highlight the conference first. To resume a held conference call: From Lines or Calls view, press Resume. To end a conference call: From Lines or Calls view, press End Call. ⋅ To split a conference call: From Lines or Calls view, press Split. The conference call ends. By default, the other two people are held.