GRANDSTREAM GXV 3380 - How to Transfer a Call

Call Transfer 

A call can be transferred to another party during the call. The GXV3380 supports blind transfer and attended 

transfer. 

Blind Transfer 

1. During the active call, tap on "More" softkey. 

2. Select "Transfer" to bring up the transfer screen. 

3. Select transfer mode as "Blind" by tapping on the highlight area in 

transfer mode is "Blind". 

4. Enter the digits. 

5. Tap on "Transfer" softkey. 

6. The call will be transferred and GXV3380 will hang up the call. 

Attended Transfer 

GXV3380 supports attended transfer: 

1. During the active call, tap on "More" softkey. Select "Transfer" to bring up transfer screen. 

2. Select transfer mode as "Attended" by tapping on the mode selection area 

Attended Transfer 

GXV3380 supports attended transfer: 

1. During the active call, tap on "More" softkey. Select "Transfer" to bring up transfer screen. 

2. Select transfer mode as "Attended" by tapping on the mode selection area (see figure below). 

3. Enter the transfer target number, and then press the "Send" soft key on the right. 

4. Before transfer target answers the call, GXV3380 hears the ringback tone, and the touch screen 

prompts shown as below. Users could tap on "Cancel" to cancel the transfer, tap on "Blind" or simply 

hang up the call to complete call transfer 

5. After transfer target answers the call, the following screen will be shown up. If the user simply hangs 

up or taps on "End" soft key, the call wil be transferred, and GXV3380 will hang up the call. If the user 

taps on "Split" soft key to separate the calls, the user will talk to the second established call while the 

first call is on hold. 

Besides attended transfers above, users could also consult the third party first before transferring the call. 

1. During the active call, tap More then New Call to make the second call. This will place the current 

call on hold. 

2. The second call establishes after the call is answered. 

3. During the active call, tap on "More" softkey. 

4. Select "Transfer" to bring up transfer screen. The other call on hold will be displayed such as 

. 

5. Select transfer mode as "Attended" in the transfer mode bar and tap on the call on hold such as 

to transfer the call. 

6. The call will be transferred, and GXV3380 will hang up the call