Zendesk CRM - ReachUC Connector Integration
Application Information
Manufacturer: | Zendesk |
| Version | v2 API |
Market: | General CRM |
Application Information
Manufacturer:
Zendesk
Application:
Zendesk
Version:
Zendesk v2 API
Market:
Help desk
Supported Features
Notes / Advisories
We would advise that phone numbers are stored within Zendesk without punctuation. The Zendesk API has limits (requests per minute) which is dependent upon the Edition of Zendesk. Therefore, on high usage sites it is recommended that the Zendesk add-in is configured to use ‘Cache'. Support for 2 factor authentication by token authorisation. OAuth authentication not supported. If Call activity logging is available and enabled, both automatic and manual call activity logging will generate a new ticket within Zendesk assigned to the User/Customer and Agent's profile.
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
Other Information
Operating System:
Windows
Installation Options:
Optional.