REDEEM - Buyback Program Questionnaire (FAQ)

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2. What is the Buy Back Program? 

Redeem is ThreePBX equipment buyback program. REDEEM is designed for companies and individuals who possess used or excess VoIP hardware, and wish to “redeem” a portion of their original investment in this equipment by selling it to ThreePBX. 

2. Is all equipment eligible for sale through the Redeem program? 

No. Not all equipment is eligible for sale to ThreePBX through the Redeem program. Equipment that is non-working or damaged is not eligible for sale through the Redeem program. In addition, due to market factors, not all want to sell requests will receive a buyback offer. 

3. What equipment is eligible for the Redeem program? 

It depends. In general, most clean working VoIP endpoints and systems are considered eligible for a buyback offer. 

4. Do I (Seller) have to warranty Equipment sold? 

Yes. Seller will agree to a thirty (30) day equipment warranty (from day of receipt by ThreePBX). 

5. At what point does ThreePBX own the Equipment? 

All Equipment titles shall vest in ThreePBX upon receipt and acceptance by ThreePBX. 

6. How long will it take to receive my payment or credit? 

Seller will receive check or a store credit within ten (10) days of notification by ThreePBX of satisfactory testing and inspection of all Equipment, unless alternate terms are stated in writing. Seller reserves the right to designate check or store credit payout option. 

7. What if my equipment does not pass inspection and testing? 

In the event that equipment sent to ThreePBX does not pass testing and inspection, ThreePBX will attempt to return said Equipment to the Seller at the Seller's expense. The seller has 10 days from the date a Product Refusal Notification from ThreePBX is received to request and submit payment for the return of Equipment. If Seller does not request and submit payment for the return of refused product within 10 days of receipt of the Product Refusal Notification, Equipment titles shall vest in ThreePBX allowing ThreePBX to dispose of the Equipment according to applicable laws and regulations. 

8. What happens if my equipment is damaged or lost in shipment? 

Risk of lost or damage during shipment shall remain with the Seller until delivery, inspection, testing and acceptance at ThreePBX facility. 

9. Can I get a piece of Equipment back and or a piece of information from a product sold through Redeem? 

Once your buyback Equipment is received, ThreePBX cannot, and does not guarantee, that it will be able to honor any request for return of the Equipment and/or any data or information contained in such Equipment unless the equipment does not pass inspection and testing. 

10. Where can I find complete program terms and conditions? 

Click here to read the complete Redeem Program Terms and Conditions .