(CCaas) Contact Center as a Service - FULL OVERVIEW

This section provides a full overview of the ThreePBX CCaaS solution that you can incorporate into your phone system experience. 

HOME

• User Guide 
• Best Practices

REALTIME DISPLAYS

• Building a Wallboard 
• Realtime Widgets  
• Supervisor View

REPORTS

• Cradle to Grave    
• Reports Overview  
• List of Standard Reports  
• Custom Reports  
• Reports Filter Criteria  

RECORDING

Recording Storage Controls (coming soon) 

AGENT SETTINGS  

User Management  (coming soon)

Busy/Reason Codes (coming soon) 

CONTACT CENTER

Creating a Contact Center Skill (coming soon) 

Contact Center Agent Client (CCAS) Configuration and Use (coming soon) 

Configuring Queue Callback (coming soon) 

Setting Up and Using Web Chat (coming soon) 

Email Channel (coming soon) 

ADMINISTRATION 

User Management (coming soon) 

Additional Administration (coming soon) 

Laste Updated: 5/30/23